Providing Goods and Services to People with Disabilities.
Rhodes & Williams Limited is committed to excellence in serving
all customers including people with disabilities.
We will ensure that our staff are trained and familiar with
various assistive devices that may be used by customers with
disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that
take into account their disability.
We welcome people with disabilities and their service animals.
Service animals are allowed on the parts of our premises that are
open to the public.
A person with a disability who is accompanied by a support
person will be allowed to have that person accompany them on our
Notice of Temporary disruption
In the event of a planned or unexpected disruption to services
or facilities for customers with disabilities, Rhodes &
Williams Limited, will notify customers promptly. This clearly
posted notice will include information about the reason for the
disruption, its anticipated length of time, and a description of
alternative facilities or services, if available. The notice will
be placed at the entrance to our building.
Training for staff
Rhodes & Williams Limited will provide training to
employees, volunteers and others who deal with the public or other
third parties on their behalf. Individuals in all positions will be
trained. This training will be provided to staff within one month
Training will include:
•An overview of the Accessibility for Ontarians
with Disabilities Act, 2005 and the
requirements of the customer service standard's plan
•Rhodes & Williams Limited's plan related
to the customer service standard.
•How to interact and communicate with people
with various types of disabilities
•How to interact with people with disabilities
who use an assistive device or require the assistance of a service
animal or a support person
•What to do if a person with a disability is
having difficulty in accessing Rhodes& Williams Limited's goods
Staff will also be trained when changes are made to your
Customers who wish to provide feedback on the way Rhodes &
Williams Limited provides goods and services to people with
disabilities can email the Human Resource Manager, Kristy McDougall
at firstname.lastname@example.org or by
phone at 613-226-6590
All feedback will be directed to Kristy McDougall - Human
Customers can expect to hear back in 2 business days.
Complaints will be addressed according to our organization's
regular complaint management procedure.
Modifications to this or other policies
Any policy of Rhodes & Williams Limited that does not
respect and promote the dignity and independence of people with
disabilities will be modified or removed.