• Ottawa (613) 226-6590
  • Toll Free (888) 391-8379
  • Toronto (905) 513-7600

Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities. Rhodes & Williams Limited is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.


We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Rhodes & Williams Limited, will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at the entrance to our building.

Training for staff

Rhodes & Williams Limited will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. Individuals in all positions will be trained. This training will be provided to staff within one month of hiring.

Training will include:

An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the

requirements of the customer service standard's plan

Rhodes & Williams Limited's plan related to the customer service standard.

How to interact and communicate with people with various types of disabilities

How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person

What to do if a person with a disability is having difficulty in accessing Rhodes& Williams Limited's goods and services.

Staff will also be trained when changes are made to your plan.

Feedback process

Customers who wish to provide feedback on the way Rhodes & Williams Limited provides goods and services to people with disabilities can email the Human Resource Manager, Kristy McDougall at kristym@rhodeswilliams.com or by phone at 613-226-6590

All feedback will be directed to Kristy McDougall - Human Resource Manager

Customers can expect to hear back in 2 business days.

Complaints will be addressed according to our organization's regular complaint management procedure.

Modifications to this or other policies

Any policy of Rhodes & Williams Limited that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.



We were extremely pleased with the speed of their response and later, the speed with which our claim was processed. I would recommend Rhodes and Williams to anyone looking for a broker.

Geri Graham

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